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Specialist Coordination & Navigation supports NDIS participants whose circumstances require a higher level of coordination across disability, mainstream and community systems.
At WIRU, Specialist Navigation is our sole NDIS service.
Our Specialist Navigators are qualified Social Workers who bring professional knowledge, systems experience and a collaborative approach to helping participants understand their NDIS plan, coordinate supports and navigate complexity.
Our goal is not simply to connect people with services. It is to help create a coordinated and sustainable support network around the participant while strengthening their understanding, choice and control.
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When multiple services, professionals and systems are involved in a person's life, navigating them can become difficult.
WIRU works alongside participants and their support networks to help bring these different parts together.
Depending on the participant's individual circumstances, Specialist Navigation may include:
understanding and implementing the participant's NDIS plan
identifying appropriate NDIS, mainstream and community supports
coordinating services across multiple providers and systems
identifying gaps, barriers and risks within existing supports
strengthening communication between services and professionals
supporting complex transitions between services or living arrangements
assisting when support arrangements are at risk of breakdown
working collaboratively with guardians, nominees and other decision-makers
supporting participants to understand their options and make informed choices
building participant capacity and strengthening informal and community supports
monitoring how supports are working together
providing clear information and reporting relevant to the participant's NDIS goals and support needs
Throughout this work, the participant's goals, rights, preferences and choices remain central.
Specialist support for complex circumstances. WIRU works with NDIS participants whose circumstances may require experienced, professional navigation.This may include participants:
with complex or high-intensity support needs
living with psychosocial disability
involved with multiple services or government systems
transitioning from hospital, custody or other institutional environments
experiencing instability or breakdown within existing supports
navigating guardianship or formal decision-making arrangements
requiring coordination between NDIS and mainstream services
experiencing complex housing or accommodation circumstances
requiring multiple professionals and providers to work together
needing additional support to understand and implement their NDIS plan
Every participant is different. We take the time to understand the individual rather than defining people by a diagnosis, system or circumstance.
WIRU intentionally maintains small caseloads so our Navigators have the capacity to remain involved and understand the circumstances surrounding each participant.
Our Specialist Navigators are qualified Social Workers and draw on their professional knowledge to inform their work across complex systems.
Because Specialist Navigation is the only NDIS service WIRU provides, our focus remains on navigation rather than delivering direct care, accommodation or other disability services.
Our approach is strength-based, trauma-informed, culturally responsive and person-centred.
Ready to get started?
Participants, nominees, guardians and professionals can make an initial referral or enquiry to WIRU.
Once we receive your referral, our team can review the information provided and discuss the next steps.
Before We Start
To commence Specialist Navigation services with WIRU, we require a Request for Service (RFS) from the NDIA.
The participant or their nominee can contact the NDIS on 1300 311 675 to request the RFS.When requesting the RFS, please provide:
WIRU Community Health & Well-Being Pty LtdOrganisation ID: 405 012 6847
This enables WIRU to be nominated as the provider for the participant's Specialist Navigation service.
Once WIRU receives the RFS, we will provide our Consent Form and Service Agreement for completion.
Until the required consent and service documentation is completed, WIRU can provide general information about our service but cannot discuss or act on participant-specific information.
When complexity requires specialist navigation. WIRU welcomes referrals from professionals working with NDIS participants whose circumstances involve complex support environments or multiple service systems.We work collaboratively with:
NDIA and NDIS professionals
guardians and nominees
advocates
hospital and discharge planning teams
community and forensic mental health services
justice and correctional services
behaviour support practitioners
allied health professionals
housing and accommodation services
government and community agencies
NDIS providers and other members of the participant's support network
Our Specialist Navigators understand that complex circumstances often require clear communication, professional collaboration and coordinated planning across organisational boundaries.
Specialist Navigation across South Australia and Queensland.
Established in South Australia, WIRU now provides Specialist Navigation across:
South Australia Metropolitan, regional services and Remote Communities.
Queensland Brisbane, Southeast Queensland and selected regional areas.Face-to-face and remote service options are available depending on location and participant needs.
Looking for Specialist Navigation?
Whether you are a participant, family member, nominee, guardian or professional referrer, our team can help you understand whether WIRU is the right fit. To get started:
1. Contact the NDIS on 1800 800 110
2. Request a PACE Request for Service. Provide the NDIS with our details;
WIRU COMMUNITY HEALTH
AND WELL-BEING PTY LTD
Organisation ID 405 012 6847
Specialist Navigation is what we do.
Professional Social Work expertise is what informs how we do it.
Independent. Boutique. Focused on complexity.
Are you a Social Worker and need professional supervision?
Do you require Psychology, Counselling or
Social Work Supervision?
You can email us at hello@wiru.org
We're here to help. Get in touch with our team today.
Need our Specialist Support/Navigation Service?
Contact the NDIS on 1800 800 110 and request a PACE Request for Service
to WIRU COMMUNITY HEALTH AND WELL-BEING PTY LTD using Organisation ID 405 012 6847
Acknowledgement of Country
WIRU Community Health & Well-Being acknowledges the Traditional Custodians of the lands on which we live and work. We pay our respects to Elders past and present and recognise the continuing connection of Aboriginal and Torres Strait Islander peoples to Country, culture and community.We are committed to culturally respectful, safe and inclusive practice across the communities we support.
Inclusive Practice
WIRU welcomes people of all backgrounds, cultures, identities and communities. We are committed to providing a respectful, inclusive and safe service for Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse communities, and LGBTIQA+ people.
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